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Julia Alonzi is an accomplished Learning & Development Partner at Deliverect, responsible for creating and implementing the company's global onboarding strategy and role-specific training plans since January 2022. Prior to this role, Julia served as the Payments Operations Coordinator at TouchBistro, managing key processes to enhance customer satisfaction and operational efficiency from May 2018 to January 2022. Julia began at TouchBistro as a Customer Service Representative, progressing to Senior Customer Care Representative, where notable contributions included conducting successful candidate interviews and leading onboarding initiatives. Julia holds a Bachelor of Commerce in Marketing from Ryerson University and an Advanced Diploma in Business Administration from George Brown College. Additionally, Julia attended Humber College, completing courses in Fashion Arts.