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Geoffrey McCall is a seasoned technical support professional with extensive experience in customer service and training. Currently serving as a Senior Technical Support Engineer at Delinea since 2019, Geoffrey excels in maintaining high customer satisfaction and leading soft skills training for over 80 technical support department members. Previously, as a Field Service Technician at Meridian Imaging Solutions, Geoffrey managed installations and maintenance for multi-functional office equipment across a 6-county area and served as a Technical Liaison for George Mason University Print Services, supporting thousands of students and staff. Earlier roles include serving as a Shift Leader at Walgreens, where inventory and financial management were key responsibilities, a Help Desk Support role at Unity Church of Lawrence focused on network and database management, and General Manager at Pizza Hut, where operational improvements were implemented across multiple franchises. Geoffrey holds a High School Diploma from Ottawa High School.