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Irvin Gomez is an experienced professional in the IT industry with a comprehensive background in software development and service delivery management. Currently serving as Service Delivery Manager at Definity First since March 2006, Irvin oversees multiple development teams, focusing on project execution, customer satisfaction, and profitability. Previous roles at Definity First included Service Delivery Lead and Technical Leader, where Irvin specialized in Microsoft Technologies. Prior experience includes software engineering and consultancy positions at Tecnologías Dexa, Aba|Seguros, and Softtek Monterrey. In addition to practical experience, Irvin has an educational background that includes a Bachelor's degree in Information Systems from Tecnológico de Monterrey and is currently pursuing a Master's degree in Artificial Intelligence at the same institution.