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Bradley Henneman is an accomplished professional with extensive experience in customer success management and account relations across the healthcare technology sector. Currently serving as a Senior Customer Success Manager at Definitive Healthcare since January 2022, Bradley effectively manages strategic and enterprise accounts, focusing on driving upsells, renewals, and operational improvements. Previously, as a Customer Success Manager at Prime Care Technologies, Inc. from 2017 to 2021, Bradley facilitated contract renewals and supported various IT projects. Earlier roles at Optima Healthcare Solutions spanned from Senior Solutions Specialist, where in-depth product demonstrations were conducted, to Regional Sales Manager, overseeing sales and account management. Bradley's early career included positions as a Product Analyst and Technical Account Manager, providing technical support and consulting across diverse client portfolios. Bradley holds a Bachelor’s Degree in Communication and Media Studies from Emmanuel University, with additional education from Georgia College & State University.