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Lisa Balaram is an experienced IT professional specializing in security operations and service desk support. Currently serving as a System Administrator in Security Operations at Defence Health Ltd since May 2021, Lisa previously held positions as a Service Desk Analyst at Defence Health Ltd and Uniting Vic.Tas. Lisa's career began at Wipro Limited as a Senior Engineer, managing customer infrastructure issues and exceeding incident closure targets, followed by a role at HCL Technologies as a Senior Specialist providing L2 and L3 support. Lisa's educational background includes a Master of Science in Systems Engineering from Birla Institute of Technology and Science, Pilani, and a Bachelor of Science in Computer Science from Madurai Kamaraj University.