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John Bear is an experienced technical professional with a strong background in application support and account management. Currently serving as an Application Support Specialist at DecisivEdge, LLC since March 2022, John oversees customer technical needs and provides comprehensive documentation to enhance product understanding. Previously at Katabat from September 2013 to May 2021, John held multiple roles including Technical Account Manager, where expertise in operations-level reporting and analytics was applied, and Salesforce Administrator, where implementation of user access controls and data integrity maintenance were key responsibilities. Earlier experience at M&T Bank as a Senior Control Specialist involved meticulous reconciliation of securityholder files in compliance with company and regulatory standards.