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Alex Chute has extensive experience in product quality analysis and support, currently serving as Lead Product Quality Analyst at Dealer.com since August 2015. In this role, Alex leverages technical expertise to diagnose product issues and collaborates across various business units within Cox Automotive. Previous positions at Dealer.com include Product Support Specialist and Support Analyst in the Major Accounts Group, where Alex provided real-time support and helped clients maximize their use of web-based products. Prior experience at EBSCO Publishing includes roles as Lead Software as a Service Specialist and Discovery Solutions Specialist, focusing on technical support and account management. Alex holds a Master's Degree in Information Technology with a concentration in Web Design from Southern New Hampshire University and a BA in English from the University of Massachusetts at Lowell.