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Timothy Chan is an experienced professional in customer experience and success management, currently serving as a Customer Experience Surveyor at DBS Bank since January 2024. Previous roles include Customer Success Manager at Zscaler and LivePerson, where accomplishments included conducting quarterly business reviews and guiding clients through their customer experience goals. Timothy Chan has also worked as a Customer Experience Manager at StarHub and held leadership positions in service operations at the National University Health System and CPF Board. The career journey began with roles in admissions and corporate planning at SingHealth, complemented by a strong educational background with a Bachelor of Science in Business Administration and Management from the University of London, as well as diplomas in computer science and logistics from Ngee Ann Polytechnic.