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Andreas Trefzer currently serves as a Consultant at dbi services, focusing on service management, client satisfaction, and incident/problem management since October 2021. Prior to this role, Andreas worked at Kyndryl as a Delivery Partner Executive, managing contractual obligations and overseeing client relationships in the IT outsourcing sector. Andreas also held the position of Delivery Partner Executive at IBM, where responsibilities included service management and profitability in contract performance. Earlier in Andreas's career at IBM, roles included Service Availability Manager, Team Leader of the Global Engineering Team, and Team Leader of the WIntel Delivery Team Switzerland, overseeing various IT operations and project management tasks. Andreas's professional journey began as an IT-System Engineer and Information Technology System Technician in the mid-1990s. Educational qualifications include ICT Specialist, Federal Diploma of Higher Education.