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Florence TONG is an experienced professional in customer service and logistics, currently serving as a Customer Service Manager at DB Schenker since October 2019. In this role, Florence oversees end-to-end management of overseas files within a high-touch department, while also leading a team. Prior to this, Florence worked at Bolloré Logistics as a Key Account - Control Tower for a brief period in 2019, managing an industrial project related to the implementation of a factory in Mexico. Florence's earlier tenure at DB Schenker, spanning from 2005 to 2016, included various roles such as Key Account Assistant, where oversight of a portfolio of key accounts in the perfume, cosmetics, and luxury industries was paramount, as well as operational roles in transit for fairs and exhibitions. Florence holds a Master 1 degree in Territorial Development and a professional Bachelor's degree in Logistics from CY Cergy Paris Université, along with a BTS in International Trade from CCI Poissy Saint Germain en Laye.