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Erik Nordqvist has extensive experience in customer experience and product management within the logistics sector, currently serving as the Head of Customer Experience at DB Schenker since August 2011. Responsibilities include overseeing Customer Experience in the Land Transport Cluster for Sweden and Denmark and managing expert functions like Business Services and Operational Excellence. Previously held positions at DB Schenker include Head of Revenue & Product Management, Product Development Manager, Manager Tender Management, Customer Solution Manager, Customer Implementation Manager, and Production Account Manager. Prior to joining DB Schenker, Erik worked at IKEA, where responsibilities included planning and coordinating logistics for global deliveries and conducting a bachelor's thesis on intermodal transport solutions. Erik holds a Bachelor’s degree in Business Administration and Logistics from the University of Gothenburg.