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Anni Lemola is an experienced leader at DB Schenker, currently serving as the Head of Customer Experience & Operational Excellence Finland since November 2005. Lemola's expertise spans quality management, lean management, and customer experience, with previous roles including Head of Operational Excellence / Business Services Finland and Head of Operational Excellence Finland, where responsibility included overseeing a comprehensive management system focused on quality, health, safety, security, and environment (QHSSE). Earlier career positions involved quality and environment management, HR functions, and traffic coordination in international land transportation. Anni Lemola holds a Bachelor's Degree in International Business and Management from HAN University of Applied Sciences and a BBA in International Business and Management from Haaga-Helia University of Applied Sciences.