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Miguel Ángel Castro Giménez currently serves as an Online Support Specialist at Dayforce, focusing on customer assistance globally, mainly in Europe and the USA. Previously, Miguel Ángel held customer support positions at Pleo, where proficiency in various IT systems was developed, and at Amadeus, providing technical support. Additional experience includes roles as an Administrative Assistant at Beau Marche, Cabin Crew at Emirates, and an Enterprise Admin Advisor at Apple, enhancing communication and problem-solving skills. Academically, Miguel Ángel is pursuing a Master's degree in Software Design at IT-Universitetet i København, building on a Bachelor's degree in Tourism and Economics, along with various courses in data analytics and mathematics.