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Glenn Kraft is an experienced Systems Engineer Lead at Dayforce since May 2016, previously serving as a Technical Architect and Senior System Administrator at JDA Software between November 2010 and May 2016. Glenn has extensive expertise in monitoring and reporting application performance across multiple environments, as well as interfacing with internal teams and clients to implement performance improvements. Prior roles include Technical Support Engineer at S1 Corporation and Senior Support Specialist at RedPrairie, where Glenn focused on customer support, troubleshooting, and proactive communication with clients. Educational background includes studies at The Ohio State University from 1980 to 1982.