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Mia Manson-Bishop is an accomplished executive with extensive experience in member experience and operations within the leisure and hospitality sectors. Currently serving as the Member Experience and Membership Director at David Lloyd Leisure since March 2013, Mia plays a critical role in implementing the "Premiumisation" and "Effortless Service" strategies to enhance member satisfaction. Prior experience includes key leadership positions at Delaware North Companies, where Mia drove business growth as the Business Development & Marketing Director, and at Esporta Health & Fitness Clubs, where responsibilities encompassed group-wide marketing and member engagement strategies. Additional roles include Regional Director at Sitel Group and Director of Operations at Wyndham Hotels & Resorts, showcasing a strong background in operational management and profitability. Mia holds degrees in Sales and Marketing from Durban University of Technology and Leadership from Tshwane University of Technology.