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John Smart has considerable work experience in technical writing and information architecture. John started their career as a Senior Manager at Tendril, where they led the documentation and training development for a green-energy company. John then worked as a Consulting Writer and Website Developer for Hewlett-Packard, assisting with technical assignments and website development. John later joined Oracle as an Information Architect and Senior Manager, focusing on cloud, database, and middleware content and accessibility solutions. John managed a team of Information Architects and collaborated with various departments within Oracle. After Oracle, they worked as part of the Spectrum Accessibility Office at Charter Communications, where they played a lead producer role in ensuring accessibility requirements for Spectrum TV on multiple platforms. Currently, John works at DataStax as a Principal Technical Writer, creating technical content for developers and advocating for accessibility.

John Smart attended Franklin Pierce University, where they obtained a Bachelor of Science degree in Computer Science Management. However, the specific start and end years for their education are not provided.