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Alastair Glass is a seasoned professional with extensive experience in operations management, customer service, and crisis support. Currently serving as the Associate Director of Products and Partnerships at Datacom since October 2023, Alastair focuses on enhancing employee and customer experiences. As a Crisis Support Phone Worker at Lifeline Australia since July 2023, Alastair engages in volunteer work. Previous roles include General Manager at Services Australia, where Alastair was responsible for major government service programs, and Head of Business Banking & Digital Contact Centre at Westpac, overseeing significant revenue contributions. Alastair also held various leadership positions at CommInsure and Commonwealth Bank, demonstrating expertise in operations, business development, and technology platform implementation. Alastair earned a Master's Degree in Diplomatic Studies from the University of Leicester and has a strong foundation in business operations from earlier roles in the industry.