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Ing. Leonardo Salas Montero is an experienced professional in project management and IT consulting, currently serving as Ingeniero de proyecto at Datagrama Comunicaciones S.A since April 2012, focusing on IVR project management and backup/storage solutions. Previous roles include Service Engineer at Datagrama, where implementation of Avaya products and Redbox Recorders occurred, and Service Delivery Consultant at Hewlett-Packard, specializing in storage software and project management interventions. Additionally, experience includes IT consulting for BPM at PricewaterhouseCoopers and system engineering for BPM processes at Capital City Bank Group. Leonardo holds a Bachelor's degree in Informática Empresarial from Universidad de Costa Rica and several certifications in project management and digital marketing.