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Peggy Means is a seasoned professional with extensive experience in analytics and operational excellence. Currently serving as a Senior Analyst at Erie Insurance Group since July 2022, Peggy previously held various leadership roles at GE Transportation, a Wabtec company, from 1984 to October 2020. Notably, as Director of Contract Performance Analytics, Peggy directed a global team to mitigate financial risks associated with locomotive maintenance contracts and led project managers in optimizing IT strategies. Additionally, Peggy has a strong background in Six Sigma methodologies, having implemented projects that improved process efficiency and quality across service operations. Early career roles included positions in supply chain management and quality assurance, where Peggy successfully enhanced operational processes and led ISO certification initiatives. Peggy holds a Bachelor of Science in Computer Science from Gannon University.