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Hélène D. is an experienced professional with a diverse background in customer service and IT support. Currently serving as a Chargé de support en informatique N1 at CeRFI SA, Hélène D. handles technical support for users across Europe, manages incident diagnostics through Service Now, and resolves IT tickets. Hélène D. also works at Data Conversion Service SA as an Agent de Service Desk for CERN, overseeing internal communication via a ticketing system. Previous roles include customer relations and operational management at Sixt, project management for apartment renovations at Locathérac, and client relations at Snow Lodge. Hélène D. holds a Licence Professionnelle in Management de la Relation Commerciale and a BTS in Tourism, with a solid foundation in hospitality education.