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Chrystina Da Silva has extensive experience in quality assurance and customer service within the financial sector. At Laurel Road since February 2018, Chrystina has served in multiple roles, including Quality Assurance Team Lead and Senior Quality Control Analyst-Officer, with a focus on customer experience and executing monthly CSAT, quality monitoring, and complaint tracking. Concurrently, since January 2015, Chrystina has worked at Darien Rowayton Bank in Education Finance, managing student loans through various communication channels. Prior experience includes a decade at RBS, where Chrystina held roles as a Quality Analyst and Customer Service Agent, conducting call monitoring and audits to uphold company standards in customer satisfaction.