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Nur-A-Jannat R. has extensive work experience in customer service and team leadership roles. Nur-A-Jannat currently works at Daraz as a Customer Experience Team Lead. Prior to this, they worked at NEXT Ventures as a Senior Executive in Human Capital Development. In their role at NEXT Ventures, they focused on building exceptional experiences and futuristic solutions for a global audience. Before that, they held various roles at Daraz, including Team Lead for Live Chat & Chatbot, Customer Operations-Live Chat & Chatbot, Customer Operations-Voice-Inbound, and Customer Care Representative. In these positions, they were responsible for monitoring and driving team performance, preparing reports, coaching and development, and providing customer service.

Nur-A-Jannat R. completed their Bachelor of Business Administration (BBA) degree with a focus on Human Resources Management and Services from East West University. Nur-A-Jannat further pursued their education and earned a Master of Business Administration (MBA) degree with a specialization in Marketing from the same institution. The duration of their MBA studies was from 2019 to 2022.