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Ricardo Ortiz is currently serving as the Global Digital Architect for Collaboration Services and Digital Workplace at Danfoss since September 2023. Previously, from September 2011 to October 2023, Ricardo held various roles at Microsoft, including Customer Success Manager and Adoption and Change Management Consultant, where responsibilities involved delivering adoption strategy workshops and supporting digital transformation efforts. Ricardo also worked as a Change Management Consultant and held multiple Customer Success Manager positions, focusing on service delivery and relationship management for enterprise clients in the Oil & Gas sector. Prior experiences include serving as Infrastructure Management Principal at Affiliated Computer Services, where oversight included managing Windows servers for numerous clients, and as IPTV Systems Administrator for Triara, specializing in Microsoft Mediaroom. Ricardo holds an engineering degree from Universidad Autónoma de Nuevo León.