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Cenk Toker, PhD has over 20 years of work experience, primarily in the telecommunications industry. Cenk currently serves as the Senior Director of Customer Service and Customer Experience at D-Smart since January 2018. Prior to that, they were the Assistant General Manager of Customer Experience at TurkNet Ä°letiÅŸim Hizmetleri from July 2016 to January 2018. Cenk also held various management positions at Digiturk, including CRM, Customer Relations and Call Center Group Manager, CRM, Churn and Call Center Departments Manager, Call Center Manager, Sales Supervisor, Customer Relations Supervisor, and Technical Services Supervisor.

Cenk Toker, PhD received a Bachelor's degree in Electrical and Electronics Engineering from Istanbul Technical University in 1997. Cenk then went on to obtain a Master of Business Administration (M.B.A.) with a focus on Finance, General from Yeditepe University in 2008. Cenk continued their education and earned a Doctor of Philosophy (Ph.D.) in Accounting and Finance from Yeditepe University, completing their studies in 2021.