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Veronica Paes de Almeida is an experienced professional specializing in operational efficiency and exception management. Currently serving as the Exceptions Manager at Cytora since July 2023, Veronica oversees exception processes and drives automation within the client base. Prior to this role, Veronica worked at Hiscox from March 2017 to July 2023, where responsibilities included coordinating team workloads, ensuring productivity, and mentoring team members as Operations Team Leader. Additional experience includes roles as Senior Policy Administrator at SELLBYTEL Group and Senior Client Manager at REMAX Real Estate Group. Veronica's career began in 2010 with a position at UCI, Unión de Créditos Inmobiliarios. Veronica holds a degree from Universidade Católica Portuguesa, completed in 2009.