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Troy Thompson has a diverse work experience spanning over two decades. Troy started their career in 2001 as a Senior Network Administrator at Arclight System LLC and then moved on to become a Network Administrator at Marriott Vacation Club International in 2002. In 2003, they joined Symantec\Veritas Technologies LLC as a Director of Lab Systems Engineering, where they stayed until 2016. Troy then worked as a Senior Manager at CompuCom from 2016 to 2017. Currently, they hold the position of Director of Service Delivery at CyrusOne, where they have been working since 2017.

Troy Thompson holds a Bachelor's degree in Computer Science from the University of Maryland. In 2023, they attended Dale Carnegie Training to further develop their leadership potential.