ÂÜÀòÂÒÂ×

Certes Cagape is a seasoned Technical Support Specialist with extensive experience across various companies in the technology sector. Currently employed at Cynosure, LLC. since June 2023, Certes has previously held roles at Cepheid as a Product Support Associate, Good2Go, Inc. as a Product Support Specialist, and Milestone Technologies, Inc. as a Telecommunications Technician for Facebook and Tier 3 Contact Center Supervisor for Google. Additional experience includes positions at Tesla as a Technical Support Specialist, Accenture as a Tier 3 Project Fi Specialist for Google, and BCforward as an Escalation Specialist. Certes has demonstrated expertise in providing technical support, troubleshooting, managing support tickets, and training teams, contributing to successful resolution of customer issues across diverse products and platforms.