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Shawna Alpdemir has a diverse work experience spanning over a decade in customer success management, marketing, sales, and quality assurance. Shawna has worked with several renowned companies such as Cycode, Snyk, orgvue, Braze, Sauce Labs, Apple, Vinja, and YouTube. Their most recent position was as a Strategic Customer Success Manager at Cycode. At Snyk, they served as a Senior Technical Success Manager, Enterprise Key Accounts, and a Senior Customer Success Manager, Enterprise Key Accounts. Shawna managed key accounts with a multimillion dollar book of business at orgvue. Shawna has also worked as a Senior Customer Onboarding Manager for Braze, a CSM for Asia Pacific, California, and Southwest territories for Sauce Labs, and as a Worldwide Developer Marketing & Relations specialist for Apple. Earlier in their career, they served in roles such as a QA Coordinator at YouTube and an Account Executive & Community Manager at Vinja. Overall, Shawna's work experience showcases their expertise in leading customer success, enabling developers, driving sales, and ensuring quality standards are met.

Shawna Alpdemir completed high school at Presentation High School in 2007. From 2007 to 2011, they pursued their Bachelor of Arts in International Relations and Sociology at the University of California, Davis. During their undergraduate studies, in 2009-2010, they attended Bilkent University, but it's unclear what degree or field of study they pursued there. In 2020, Shawna took computer science courses from HarvardX but did not complete a degree. Most recently, they obtained two additional certifications: Security Awareness from AwareGO in 2023 and Doing Business Without Bribery from Transparency International UK in March 2021.