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Ross Loriel Sasuman is a skilled Cyber Security Analyst at CyberXcel since March 2024, focusing on malware analysis and system security enhancement using Splunk for advanced data monitoring. Currently serving as a Team Leader and Technical Support Specialist at Accor Hotel since February 2023, Ross has successfully reduced support incidents by developing self-service guides and optimizing workflows. Prior experience includes IT support as a volunteer, Technical Support Specialist at Scape, and a Junior Network/Systems Administrator at CRAZY PC PTY LTD. Notably, Ross has a background in pharmaceutical sales with Pfizer, achieving high customer satisfaction and market leadership. Ross holds a Master's in Information Technology from Charles Sturt University and additional qualifications in Business and Project Management.