��������

Jim Sansom currently serves as a Technical Account Manager at Cyara, a leader in omni-channel customer experience testing and monitoring, since December 2018. Previously, Jim held a similar role at NICE inContact from January 2016 to December 2018. Jim's extensive experience in the field began as a Field Service Engineer at Aspect Software, where responsibilities included project management and service level compliance, and spanned nearly two decades in various capacities within the company. An earlier role as Installation Manager at Executone involved overseeing the installation of core telephony products, ensuring quality through effective management of resources. Jim's education includes attendance at Hillsborough Community College from 1989 to 1991.