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Experienced in digital marketing, curious about consumer psychology, and passionate about understanding customer behavior, Steven Shyne is the heart of CXperts. As Co-Founder and COO, Steven oversees all aspects of client delivery and success. Activities range from qualitative research - like usability studies - to website testing, experimentation, and optimization. Whether working with ecommerce brands, B2B/lead generation companies, educational institutions, or non-profit associations, he strives to understand and empathize with each client's end users so that they can build better, more meaningful interactions and relationships between those brands and their audiences. Steven graduated with distinction from San Diego State University with a BS in Marketing.