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Ivan Lai is a Senior Operation Coordinator at CXG, where Ivan has been working since October 2019. Prior to this role, Ivan was a Senior Operation Executive at Albatross CX | A CXG Company from June 2017 to June 2019. Ivan holds a degree in Cultural Studies from The Chinese University of Hong Kong, where Ivan studied from 2016 to 2019. Ivan also has a degree in History from Hong Kong Shue Yan University, where Ivan studied from 2012 to 2016.