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Adrian Brady-Cesana is a seasoned professional with extensive experience in customer experience and service optimization across various industries. As the Founder and Chief Experience Officer of CXChronicles since September 2020, Adrian has focused on enhancing customer experience and success through managed services and knowledge-based offerings. Co-founding WNYBNB in March 2018, Adrian leverages over a decade in the homesharing sector and 15 years in hospitality. Previous roles include Senior Manager of Customer Experience at ACV Auctions and General Manager at Hometeam, contributing to substantial revenue management and operational efficiency. Adrian’s career is marked by a commitment to optimizing customer interactions and business growth. Adrian holds a B.S. in Business Marketing/Entrepreneurship from the State University of New York at Plattsburgh.