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Monica Elias is an experienced professional in customer service and claims management, currently serving as a Claims Customer Service Representative at Cigna Healthcare since June 2023, focusing on benefits administration and customer inquiry resolution. Prior roles include extensive experience at Amazon as a Remote Worker and a Claims Specialist at AXA Partners where responsibilities included claims investigation and processing. Additional experience spans positions such as Customer Service Representative at Reliable Parts Ltd. and Verizon Wireless, as well as Online Support Agent at Vivid Seats LLC. Monica holds an Associate's degree in Business Administration and Management from Strayer University, earned between 2017 and 2020.