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Kirsten Forczek, SHRM-CP, CIS-HR, CSA, is a seasoned HR professional currently serving as a ServiceNow Product Owner at CVS Health since July 2024. Before this role, Kirsten was a ServiceNow Employee Experience Sr. Business Process Consultant at The Anti, specializing in enhancing employee experiences. With extensive experience as a ServiceNow HRSD Sr. Consultant at Infocenter and previous roles including HR Business Analyst and Talent Acquisition Manager at 4th Source, Kirsten has a proven track record in managing HR projects and improving operational efficiencies. Earlier career milestones include positions as a Human Resources Management Consultant at Ruth Eckerd Hall, Human Resources Director at T-Cellular, Inc. / Pronto LLC, and Director of Human Resources at Hillsborough Achievement and Resource Centers. Academic credentials include a Master's Certificate in Human Resources from Villanova University, complemented by studies at the University of South Florida and Valdosta State University.