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Mariana Shymkiv is an accomplished Business Analyst with extensive experience in stakeholder collaboration, requirement elicitation, and system feature enhancement. Currently employed at Customertimes Corp since July 2020, Mariana's role includes working closely with customer teams, supporting development processes, and conducting training and demo sessions. Prior experience at METRO Cash & Carry Ukraine involved defining project goals and automating business processes, while earlier positions at Innoware and SMART GROUP focused on ERP consulting and financial analysis, respectively. Mariana holds a Master's degree in Information Systems and Technologies in finance, banking, and entrepreneurship, as well as a Bachelor's degree in Economic Cybernetics from Kyiv National Economic University.