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Gurprem Sagoo serves as the Manager of Customer Success Operations at Planhat since August 2020, overseeing global Customer Success processes and maximizing operational efficiency. Key accomplishments include creating a business outcome framework for the customer journey, developing strategies to achieve low churn rates and high net revenue retention (NRR), and managing cross-functional collaborations. Prior experience includes roles as Customer Success Manager, Program Manager at HackerOne, and Strategic Customer Success Manager at Box, where responsibilities encompassed strategic planning, customer engagement, and mentorship within the Customer Success teams. Gurprem also has a background in analysis from early career positions at FootFall and Experian. Education includes a BSc Hons in Mathematical Economics and Statistics from the University of Birmingham.