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Grace Fuller is a skilled customer success professional with extensive experience in various roles across multiple companies. Currently serving as Manager of Customer Success for the EMEA region at Nitro, Inc. since June 2019, Grace achieved notable performance metrics for 2023, including a Gross Revenue Retention (GRR) of 94.6% and a Net Revenue Retention (NRR) of 125%. Previously, Grace held leadership positions in customer success management and earned accolades such as Customer Success Manager of the Year in 2021 and 2020. In addition, Grace has taken on volunteer roles, leading a Master Class series at Customer Success Network and driving customer success strategies at Orbidal. Educational qualifications include a degree in New Media and English from the University of Limerick and Prince 2 Project Management certification from Sureskills.