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Qaalfa Dibeehi is an experienced professional and Managing Partner at Human2outcome, focusing on transforming leadership mindsets to promote growth, people-centricity, and servant leadership. In addition, Qaalfa serves on the Board of Directors for the Customer Institute, a not-for-profit organization that emphasizes customer centricity for organizational growth. As an NPSx Independent Advisor at Bain & Company, Qaalfa contributes to enhancing customer experience strategies. Previous roles include Dean of the Customer Experience Leadership Institute at Majid Al Futtaim, Vice President at Forrester Research, Chief Consulting Officer at Beyond Philosophy, Principal at Counterpoint3, Managing Consultant at Round, and Director at Fulcrum Analytics. Qaalfa holds multiple advanced degrees, including an MBA from New York University and several master's degrees in Healthcare Administration, Psychology, and Statistics.