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Jop Holten is a seasoned professional with experience in customer service and business management. As a Co-Founder of the Customer Happiness Team since June 2020, Jop has focused on optimizing customer experience. Previously, Jop worked at nuud as a B2B manager and customer care optimizer, and also served as a Senior Customer Service Representative from May 2018 to September 2022. Additionally, Jop founded Dibeco B2B consulting, contributing to the field from January 2021 to May 2022. Jop holds a Bachelor of Commerce in International Business & Languages (Spanish & French) from HAN University of Applied Sciences, earned between September 2013 and June 2018.