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Angelo Florencia has experience in various roles within the customer service and sales industry. Currently working at Custom Connect as a Service Delivery Manager, Team Leader, and Senior Agent, responsible for coaching, training agents, and providing feedback on calls. Prior to this, Angelo worked as a Callcenter Agent at Custom Connect and H&M, focusing on selling and renewing mobile subscriptions. With a background in retail management and a degree in Detailhandel, Angelo is well-equipped for roles in sales and customer service. Additionally, Angelo completed a successful internship at Indoor & Soccercenter and continued working there as a sales assistant on a part-time basis.