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Damica O. has extensive experience in the healthcare and insurance industries, currently serving as a Customer Service Team Lead at IU Health Plans since January 2020 and a UM Case Manager at Anthem, Inc. since August 2018. Previously, Damica worked with CuraScript, Inc. and Express-Scripts since June 2011, focusing on insurance verification and claims review. Other roles include Customer Service Representative I at Lock Heed Martin and Claims Services Support at Kaiser Permanente, along with initial experience as a Claims Processing Specialist at Allstate. Damica holds an Associate's degree in Health Information/Medical Records Technology from the Indiana Institute of Technology and has over thirteen years of expertise in customer service, claims processing, and relationship building in various sectors including healthcare and insurance.