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Yael Shamir has a diverse work experience spanning different industries. In 2015, they worked as a Communication and Website Administrator at ForClass, where they provided input into website management and updated content. From 2015 to 2017, they held the role of Security Selector at the Israel Airports Authority, where they were responsible for questioning passengers and resolving conflicts.

In 2018, Yael worked as the Manager of the Alumni Club and Donors at Ach Gadol (Big Brother) for Lone Soldiers. During this time, they managed relationships with alumni and donors.

In 2019, Yael joined CuraLife as a Customer Success Manager, providing excellent service to diabetic customers worldwide. Yael also participated in growth and marketing projects, presenting innovative ideas for the company. In 2020, they were promoted to Customer Success Team Lead, managing a team in the Philippines and optimizing customer success platforms. In their most recent role as the Head of Customer Success, which they started in February 2021, they oversee a team based in Serbia and led the reorganization of the customer success team and its internal processes.

Overall, Yael has a strong background in customer success and operations, with experience in managing teams, improving performance, and contributing to growth and marketing initiatives.

Yael Shamir obtained a Bachelor's degree in Government & Sustainability from Reichman University, having attended the institution from 2018 to 2021.