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Bartlomiej Duma is an experienced professional in IT service management and support, currently serving as the Support Engineer Lead at 4me since November 2016. In this role, Bartlomiej leads and develops the support team, ensuring adherence to support KPIs while enhancing operational efficiency and managing resources. Bartlomiej has also held positions such as Service Management Architect and Consultant, providing technical leadership and consultancy to improve customer service management processes. As an Accredited Trainer and Consultant at Asseco Academy, Bartlomiej coaches teams on ITIL, DevOps, and Lean IT practices. Bartlomiej's previous experience includes various roles at INPROGRESS Ltd., Opera Software, and Danone, focusing on IT service management implementation, training, and system administration. Bartlomiej holds a Master's degree in Teleinformatics and a Bachelor's degree in Management from Wrocław University of Science and Technology.