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Joel Cruvinel has over 20 years of experience in operations and administration, with a strong focus on account analysis, performance management, and strategic decision-making. Currently serving as Operations Supervisor at CSU CardSystem since November 2011, Joel oversees account analysis for corporate clients. Previously, Joel held a similar role at VOXLINE Contact Center, managing operations for the PROCON process in São Paulo and enhancing performance in E-Commerce. Prior experience includes positions as a Financial Analyst at Teleperformance Brasil, a Laboratory Assistant at Instituto Racine, and an Administrative Assistant at Knorr-Bremse. Joel holds a Bachelor's degree in Administration with a focus on Business and Marketing from Universidade Anhembi Morumbi, completed in 2019.