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Terry Mowles is an experienced IT professional with a strong background in service delivery management. Currently serving as Service Delivery Manager at CS Energy since September 2023, Terry has previously held senior roles including ID&T Service Delivery Manager at yourtown and Service Delivery Manager - Managed Services at DuluxGroup, where responsibilities included overseeing 24 x 7 IT support services and technology procurement. Terry has a proven track record of successfully managing transitions and implementing ITIL-based processes at various organizations, including EB Games and Domino's Pizza Enterprises Limited, where significant improvements in service delivery were achieved. Educational qualifications include a Diploma in Business from TAFE NSW and an ITIL V3 Foundation certification from Dimension Data Learning Solutions.