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Joe Smith is an experienced Solutions Implementation Consultant at Crucial Learning since April 2021, focusing on behavioral change. Prior roles include Sr. Learning & Development Manager at Randstad, where Joe designed and facilitated leadership development programs for various management levels, and Sr. Organizational Development Specialist at UMass Memorial Medical Center, responsible for programs involving MBTI and Crucial Conversations. Joe has also contributed as Learning Manager at Circles and held positions at Phase Forward, The Hanover Insurance Group, Cendant, Safeco Insurance, and Conseco, where expertise in leadership development and organizational learning has been demonstrated. Joe holds a Bachelor of Science in Journalism/Advertising from Ball State University and has completed master's coursework in Adult Education at Indiana University–Purdue University Indianapolis.