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Richard Enderson is an experienced Information Technology professional with a strong background in service delivery management. Currently serving as the Information Technology Service Delivery Manager at Croydon Council since February 2024, Richard has previously held positions as Service Delivery Manager at Vohkus and Service Desk Manager at Ringway Jacobs, where Richard also acted as an IT Business Partner. Richard’s expertise extends to roles in various organizations, such as IT Service Desk Manager at Essex County Fire and Rescue Service and IT Service Manager at The Nursing and Midwifery Council, where significant improvements were achieved in team performance and service quality. Notable contributions include enhancing IT service models at WaterAid and managing diverse teams at Teach First and UI Centric. Richard holds a degree in Information Systems GNVQ from South East Essex College.