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Rafael Ortiz, CSM®, CSPO®, currently serves as a Senior E-Commerce Business Analyst at Cornerstone Building Brands since August 2022, where responsibilities include collaborating with stakeholders and development teams, creating comprehensive business requirement documents, and participating in testing processes for eCommerce initiatives. Previously, Rafael was the Business Systems Analysts Manager at the City of Chandler, Arizona, overseeing a team focused on Oracle EBS applications and business requirement specifications. Rafael also held positions as Financial Systems Manager and Systems Analyst, contributing to Oracle Financials and Supply Chain modules. Earlier in Rafael's career, experience as an Oracle Database Administrator was gained at companies such as Concord EFS and UPS Supply Chain Solutions, along with a tenure as a Database Support Analyst at Oracle. Rafael holds a Bachelor of Science in Computer Information Systems from Arizona State University and Colorado Christian University.