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Jerimy Mahoney is a Solutions Architect at Crossfuze since May 2015, specializing in optimizing ServiceNow for enhanced customer and employee services. Previously, Jerimy served as a Service Desk Analyst at nfrastructure from March 2010 to May 2015, where responsibilities included implementing and administering ServiceNow for a domain-separated MSP environment, acting as a point of escalation for service desk incidents, and providing comprehensive support for managed services clients. Earlier experience includes a role as a Helpdesk Technician at SUNY Cobleskill from May 2008 to July 2009. Jerimy holds a Bachelor of Technology degree in Network Administration from the State University of New York College of Agriculture and Technology at Cobleskill, graduating in 2009.